Privacy Policy

Protecting your personal data

At Teabellies we are committed to protecting your personal data.

We understand that you may have concerns about how we collect and use your information, and we want to assure you that we take your privacy seriously. We have a strict privacy policy in place to protect your personal data, and we will never sell or share your information without your consent.   At Teabellies, we always put our customers first.

What is personal data?

Personal data is any information about an individual from which that person can be identified. This can include things like a person's name, address, date of birth, or email address. 

Use of Cookies

We collect personal data from our users and use cookies in accordance with the terms of this Privacy Policy, in order to provide the best possible experience on our website. This includes personalising content to improve our overall service by tracking your previous visits. Your IP address may also be recorded, as well as the way you interact with each of the pages on our website.

By using our website, you consent to our use of cookies in accordance with the terms of this policy. For more information on the cookies we use see our Cookie Policy.

How we collect your personal data

We will collect personal information every time you interact with us.  This could be by using our website, setting up an account, purchasing online or over the phone, signing up to receive our emails, entering our competitions, completing a survey, and contacting us by email, phone or filling in our Contact Us form. 

We may also collect personal information when you use our social media platforms.  This is dependent on your social media privacy settings.

By using our website you agree to the terms of this Privacy Policy.

Why we collect your personal data

At Teabellies we take pride in providing our customers with an exceptional experience. Part of this involves getting to know you and understanding your individual needs. To do this, we collect personal data from you – including information about your preferences, purchase history and contact details. This allows us to offer you a more personalised service, tailored specifically to your tastes and where we have your consent, to inform you about special promotions that we think you would be interested in. 

In order to carry out our business and where we have justifiable reason (legitimate interest), we may need your personal information to contact you about your orders, returns and refunds and to answer your queries.  We may also need your personal information to fulfil your orders via third parties, such as banks and credit card companies for the processing of payments, and your delivery details with with couriers for the sending of orders, free giveaways and competition winnings. Visitor comments may be checked through an automated spam detection service.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data Protection

This Privacy Policy sets out how we will use, store and protect your personal data in accordance with General Data Protection Regulation (GDPR). We will only use your personal data for the purposes for which it was collected and will take all reasonable steps to keep your data safe from loss, misuse or unauthorised access. If you have any questions about this policy, please contact our data protection officer at hello@teabellies.co.uk.

Third-party links and services

Please note this Privacy Policy does not apply to personal data collected from your interactions with third parties.

We work hard to protect your personal information and privacy, but it's important to remember that we can't control everything. Our site may contain third-party links, and if you follow one of these links we want you to be aware that they have their own privacy policies. We do not accept responsibility or liability for these policies, so please make sure to check them before you submit any personal information. We appreciate your understanding and hope that you'll continue to trust us with your data. Thank you.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data encryption

At Teabellies we use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most up to date web browsers support SSL, and our ordering process will automatically check whether your browser does. If SSL is not supported, you will still be able to browse our website and see our product range, but you will not be able to place an order. We hope that this will give you the peace of mind you need when shopping with us.

How long we retain your data

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

How to opt out of marketing communications

If you wish to opt out of marketing communications from us sent by email, post or text, you can do so at any time by clicking the unsubscribe link in or at the bottom of the digital communication, or emailing hello@teabellies.co.uk, phoning +44 (0)2920 099 200, or using the form on our Contact Us page.  Please note, the opt-out process may take up to 14 days.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

In the first instance, we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive. To protect your rights, we may need to verify your identity before providing you with access to your personal data. We will make every effort to respond to your request within one month. If your request is particularly complex, it may take longer. You also have the right to ask us to correct any inaccuracies in your personal data or delete your personal data if it is no longer necessary for us to process it. If you would like to exercise any of these rights, please contact us.

Still have questions?

Thank you for taking the time to read our Privacy Policy and entrusting us with your personal details. If you have any questions, please get in touch.

Email: hello@teabellies.co.uk
Phone: +44 (0)02920 099 200